Realdata International Limited – Privacy Policy

Last updated: 19 November 2025

1. Introduction

Realdata International Limited (“Realdata”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of our customers, prospects, website visitors, and partners across all the countries where we operate.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you:

  • Visit or use any of our websites (including realdataintl.com and any country or service-specific subdomains);
  • Use our products and services (such as web design, hosting, email/SMS/WhatsApp marketing, SEO, and related digital solutions);
  • Communicate with us via email, phone, WhatsApp, SMS, social media, or other channels;
  • Interact with our marketing campaigns or participate in our promotions, webinars, or events.

By using our websites or services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are (Data Controller)

The primary legal entity responsible for your personal data is:

Realdata International Limited
[Insert Registered Address in Nigeria]
Email: moc.ltniatadlaerobfsctd-441da6@pleh
Phone/WhatsApp: +447488848072, +2347064540718

For the purposes of data protection laws, Realdata acts as a Data Controller when we determine the purposes and means of processing your personal data (e.g., when you sign up as our client). We may also act as a Data Processor when we handle personal data on behalf of our clients (e.g., sending marketing emails/SMS for clients).

3. Scope and Applicable Laws

This policy is designed to comply with and reflect the principles in applicable data protection laws in the countries where we operate or target customers, including, but not limited to:

  • Nigeria – Nigeria Data Protection Act (NDPA) 2023 and related regulations;
  • Kenya – Data Protection Act 2019 and accompanying Regulations;
  • Uganda – Data Protection and Privacy Act 2019;
  • South Africa – Protection of Personal Information Act, 2013 (“POPIA”);
  • Ghana – Data Protection Act, 2012 (Act 843);
  • Any other applicable regional or national data protection laws where Realdata markets or provides services.

Where local law grants additional rights or imposes specific obligations, we will comply with those local requirements.

4. Definitions

For the purposes of this Policy:

  • Personal Data means any information relating to an identified or identifiable natural person (e.g., name, email, phone, ID number, IP address).
  • Processing means any operation performed on personal data, such as collection, recording, organisation, storage, alteration, retrieval, use, disclosure, or deletion.
  • Data Subject means the individual to whom the personal data relates.
  • Data Controller means the entity that determines the purposes and means of processing personal data.
  • Data Processor means an entity that processes personal data on behalf of a controller.
  • Third Party means any other person or entity apart from the Data Subject, Controller, and Processor.

5. What Personal Data We Collect

We may collect the following categories of personal data:

5.1 Information You Provide Directly

  • Contact details: Name, company name, email address, phone/WhatsApp number, physical address, country.
  • Account/Subscription data: Username, password (stored securely), subscription details, billing history.
  • Payment information: Bank details, card details (processed through secure payment gateways), transaction references.
  • Business information: Industry, website URL, social media handles, business description, services required.
  • Support & communication data: Details you provide in emails, support tickets, WhatsApp chats, calls, or forms.
  • Marketing preferences: Your choices regarding receiving newsletters, promotional messages, and SMS/WhatsApp/email campaigns.

5.2 Information Collected Automatically

When you access our websites or platforms, we may automatically collect:

  • IP address and approximate location;
  • Device information (device type, browser type, operating system);
  • Usage data (pages visited, time spent, referral URLs, clickstream data);
  • Cookies and similar tracking technologies (see Section 7).

5.3 Information We Receive from Third Parties

We may receive data about you from:

  • Our resellers, partners, or affiliates who refer you to us;
  • Payment service providers and banks (e.g., to confirm payments or prevent fraud);
  • Publicly available sources (e.g., company websites, public directories).

We process personal data only when we have a lawful basis under applicable laws. These may include:

6.1 To Provide Our Services

  • Set up and manage your account;
  • Deliver web design, hosting, email/SMS/WhatsApp marketing, and related services;
  • Manage subscriptions, renewals, and billing.

Legal bases:

  • Performance of a contract;
  • Legitimate interest (to run our business and provide services).

6.2 To Communicate With You

  • Respond to enquiries, support requests, and complaints;
  • Notify you about changes to our services, policies, or terms;
  • Send service-related alerts (e.g., downtime, security notices, billing reminders).

Legal bases:

  • Performance of a contract;
  • Legitimate interest;
  • Legal obligation (in some cases).

6.3 Marketing and Promotions

  • Send you newsletters, offers, product updates, and promotional messages via email, SMS, or WhatsApp;
  • Run campaigns targeted at businesses in Nigeria, Kenya, Uganda, South Africa, Ghana and other regions.

Legal bases:

  • Consent (where required by law, e.g., for SMS/WhatsApp marketing);
  • Legitimate interest (B2B marketing, subject to opt-out rights).

You can opt out of marketing communications at any time (see Section 12).

6.4 Analytics, Research, and Service Improvement

  • Analyse how our websites and services are used;
  • Improve user experience, content, and product offerings;
  • Develop new services and features.

Legal bases:

  • Legitimate interest (to improve and grow our business).
  • Comply with applicable laws, regulations, and tax requirements in Nigeria, Kenya, Uganda, South Africa, Ghana and other jurisdictions;
  • Respond to lawful requests from public authorities or regulators;
  • Enforce our contractual rights and protect against legal claims.

Legal bases:

  • Legal obligation;
  • Legitimate interest.

7. Cookies and Tracking Technologies

We use cookies and similar technologies on our websites to:

  • Enable essential website functions (e.g., login, session management);
  • Remember your preferences (e.g., language, region);
  • Understand website traffic and usage patterns;
  • Support marketing and remarketing campaigns.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our websites.

Where required by law, we will show a cookie banner and obtain your consent for non-essential cookies.

8. How We Share Your Personal Data

We do not sell your personal data. However, we may share your data with:

8.1 Service Providers and Processors

  • Web hosting providers and data centres;
  • Email, SMS, and WhatsApp delivery platforms;
  • Payment processors and banks;
  • Analytics and marketing tools;
  • Customer support and CRM platforms.

These third parties process your data only on our instructions and under appropriate confidentiality and security obligations.

8.2 Business Partners and Resellers

In some countries, Realdata works with local partners or resellers who may assist in marketing, onboarding, and supporting customers. Where necessary, we may share limited personal data with them for these purposes, subject to appropriate safeguards.

We may disclose your personal data to:

  • Law enforcement, regulators, or courts where required by law;
  • Government agencies for tax, anti-fraud, or compliance purposes.

8.4 Business Transfers

If we undergo a reorganisation, merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will ensure that any recipient continues to protect your data in line with this Policy.

9. International Transfers of Personal Data

Because Realdata operates across multiple countries, your personal data may be transferred to and stored in:

  • Nigeria (our main base of operations);
  • Other African countries where we have customers or partners (e.g., Kenya, Uganda, South Africa, Ghana);
  • Other regions where we use third-party service providers (e.g., data centres or SaaS providers).

We take reasonable steps to ensure that any international transfers comply with applicable laws and that your personal data remains protected, for example by:

  • Using reputable cloud and hosting providers with strong security and privacy protections;
  • Entering into data protection agreements or model clauses where required;
  • Limiting access to personal data to those who need it for legitimate business purposes.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Deliver our services and manage your relationship with us;
  • Comply with legal, tax, and regulatory obligations;
  • Resolve disputes and enforce agreements.

Retention periods may vary by country and by type of data. When personal data is no longer required, we will delete or anonymise it in a secure manner.

If you wish to know the specific retention period for a particular category of data, please contact us (see Section 15).

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Use of secure servers and encryption where appropriate;
  • Access controls and authentication;
  • Regular backups and system monitoring;
  • Staff training on data protection and confidentiality.

However, no system is completely secure. While we strive to protect your data, we cannot guarantee absolute security. Please take care when sharing information online and keep your passwords confidential.

12. Your Rights as a Data Subject

Depending on your country of residence and the applicable law (e.g., NDPA, POPIA, Kenya DPA, Uganda DPP Act, Ghana DPA), you may have some or all of the following rights:

  1. Right to Access – to request confirmation that we process your data and obtain a copy.
  2. Right to Rectification – to request that inaccurate or incomplete data be corrected.
  3. Right to Erasure (Right to be Forgotten) – to request deletion of your data in certain circumstances.
  4. Right to Restrict Processing – to request that we limit how we use your data.
  5. Right to Object – to object to processing based on legitimate interests or for direct marketing.
  6. Right to Data Portability – to receive your data in a structured, commonly used format and/or transfer it to another provider, where applicable.
  7. Right to Withdraw Consent – where processing is based on your consent (e.g., marketing), you can withdraw consent at any time.
  8. Right to Lodge a Complaint – with your country’s data protection authority if you believe your rights have been violated.

We will respond to your requests in accordance with applicable laws and within the required timelines. We may need to verify your identity before processing certain requests.

13. Children’s Privacy

Our services are primarily targeted at businesses and adults. We do not knowingly collect personal data from children under the age defined by local law (e.g., 18 years in many African countries) without appropriate parental or guardian consent.

If you believe that a child has provided us with personal data without such consent, please contact us and we will take steps to delete the data.

14. Third-Party Websites and Services

Our websites or communications may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review the privacy policies of any external sites or services before providing your personal data to them.

15. How to Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data protection rights, please contact us at:

Realdata International Limited
Email: moc.ltniatadlaerobfsctd-3f69af@pleh
Phone/WhatsApp: +447488848072, +2347064540718
Website: realdataintl.com

If you are located in a particular country and wish to contact us via a local representative (where available), please see our website for updated contact details.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

When we make material changes, we will:

  • Update the “Last updated” date at the top; and
  • Provide notice on our website and/or via email where appropriate.

We encourage you to review this Privacy Policy regularly to stay informed about how we handle your personal data.

17. Country-Specific Addendums (Optional)

You may add more details for each key country, for example:

17.1 Nigeria – Additional Information

  • Our primary data protection law is the Nigeria Data Protection Act 2023.
  • You may lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you are not satisfied with our response.

17.2 South Africa – Additional Information (POPIA)

  • For South African users, Realdata acts as a “Responsible Party” under POPIA.
  • You have the right to lodge a complaint with the Information Regulator of South Africa.

17.3 Kenya – Additional Information

  • For Kenyan users, our processing is subject to the Data Protection Act, 2019.
  • You may contact the Office of the Data Protection Commissioner (ODPC) if you believe your rights are infringed.

17.4 Uganda – Additional Information

  • For Ugandan users, our processing is subject to the Data Protection and Privacy Act, 2019.
  • You may contact the Personal Data Protection Office (PDPO) for complaints or enquiries.

17.5 Ghana – Additional Information

  • For Ghanaian users, our processing is subject to the Data Protection Act, 2012 (Act 843).
  • You may contact the Data Protection Commission (DPC) in Ghana if you believe your rights have been violated.