Realdata International Limited – Terms and Conditions

Last updated: 19 November 2025

 

These Terms and Conditions (“Terms”) govern your use of all products and services provided by Realdata International Limited (“Realdata”, “we”, “us”, or “our”), including our websites, platforms, and any related tools, apps, or digital services.

 

By using any Realdata service, signing a proposal, paying an invoice, or accessing our websites, you agree to be bound by these Terms. If you do not agree, you must not use our services.

 

These Terms apply to customers and users in Nigeria, Kenya, Uganda, South Africa, Ghana, and any other country where our services are accessed or used.

 

  1. Who We Are

 

Realdata International Limited is a digital services company incorporated in Nigeria. We provide, among others:

 

– Small business website design and development

– Website as a Service (WaaS) solutions

– E-commerce and WooCommerce store setup (including platforms such as “storeColoni”)

– Web hosting and domain services (including through our hosting brand “Hostinator” or equivalent)

– Email, SMS, and WhatsApp marketing services (including “Sendr” or equivalent)

– SEO, digital marketing, and content services

– Website maintenance and support services

– Training, consulting, and related technology services

 

These Terms apply to all of the above services and any new services we may introduce from time to time.

 

Our primary contact details are:

 

– Email: moc.ltniatadlaerobfsctd-7262b7@pleh

– Phone/WhatsApp: +447488848072, +2347064540718

– Website: https://realdataintl.com

 

  1. Definitions

 

For the purposes of these Terms:

 

– “Client”, “you”, “your” means the individual, business, organisation, or entity that purchases or uses our services.

– “Services” means any service or product provided by Realdata, including web design, hosting, domains, WaaS, email/SMS/WhatsApp marketing, SEO, consulting, training, support, and any related offerings.

– “Website” means any website, landing page, online store, or web application that we design, build, host, or manage for you.

– “Content” means any text, images, videos, graphics, logos, trademarks, product descriptions, or other material provided by you or created for you.

– “Deliverables” means any work product delivered under a proposal or service order, including websites, copy, images, templates, reports, or documentation.

– “Third-party services” means services provided by other companies or platforms, such as domain registrars, hosting providers, email gateways, SMS gateways, payment processors, and software tools.

– “Effective Date” means the date you first accept these Terms by signing a proposal, paying an invoice, or using the Services.

 

  1. Acceptance of Terms

 

You agree to these Terms when you:

 

– Sign a proposal, quotation, or service agreement referencing these Terms;

– Pay an invoice issued by Realdata for any Service;

– Create an account or subscribe to any Realdata platform;

– Use, access, or continue using any Service or Website we provide.

 

If you are entering into this agreement on behalf of a company or organisation, you represent that you are authorised to bind that organisation, and “you” will refer to that organisation.

 

If you do not agree to these Terms, you must not use our Services and should notify us immediately.

 

  1. Scope of Services

 

4.1 Web Design and Development

 

We design and develop websites, landing pages, and e-commerce stores based on:

 

– An agreed proposal or package description;

– Project briefs and requirements provided by you;

– Content, images, and materials supplied by you (unless otherwise agreed that we will provide them).

 

The features, number of pages, revision rounds, and timeline will be described in the proposal, package description, or onboarding form.

 

4.2 WaaS and Subscription-Based Websites

 

For Website-as-a-Service (WaaS) or subscription websites (e.g., small business websites on monthly or annual plans):

 

– You receive access to a website hosted on our platform for as long as your subscription is active and paid;

– The underlying platform, themes, and core configuration remain the property of Realdata;

– Customisations may be limited according to the plan you select;

– If your subscription ends, your access to the website may be suspended or terminated.

 

4.3 Web Hosting and Domains

 

Where we provide hosting or domain registration:

 

– We may use our own infrastructure or third-party hosting providers;

– We will act as an intermediary for domain registration and renewals;

– You are responsible for keeping your contact details up to date to avoid domain expiration;

– Hosting resources (bandwidth, storage, email accounts, etc.) are subject to fair-use limits and plan constraints.

 

4.4 Email, SMS, and WhatsApp Marketing

 

Our marketing services may include:

 

– Bulk or automated email campaigns

– Bulk or automated SMS campaigns

– WhatsApp messaging (broadcasts or API-based messaging)

– List management, template design, and campaign optimisation

 

You are responsible for:

 

– Ensuring your contact lists are obtained lawfully and with appropriate consent;

– The legality and content of messages sent via our platforms;

– Complying with local anti-spam, data protection, and telecom regulations in your country (e.g., NDPA in Nigeria, POPIA in South Africa, etc.).

 

We reserve the right to suspend campaigns that appear abusive, illegal, misleading, or harmful.

 

4.5 SEO and Digital Marketing

 

SEO and digital marketing services may include:

 

– Keyword research and on-page optimisation;

– Technical recommendations;

– Content planning and creation;

– Basic analytics and reporting;

 

SEO results are influenced by factors outside our control (competition, search algorithms, your own content changes, etc.). Therefore, we do not guarantee specific rankings, traffic levels, or revenue outcomes.

 

4.6 Maintenance and Support

 

Maintenance plans may cover:

 

– Software updates (WordPress core, themes, plugins);

– Security monitoring and basic hardening;

– Regular backups (as per plan);

– Minor content edits and bug fixes (within reasonable limits).

 

What is included or excluded will be defined in your chosen plan. Work beyond the scope may be billed separately.

 

4.7 Training and Consulting

 

Realdata may offer training courses, workshops, or consulting related to web design, digital marketing, technology, or entrepreneurship (including through Realdata International College of Information Technology and similar brands).

 

Training materials are provided “as-is” for educational purposes and do not constitute legal, financial, or professional advice.

 

  1. Proposals, Orders, and Project Process

 

5.1 Estimates and Proposals

 

– Prices, timelines, and scope are usually set out in a written proposal, quotation, or package description.

– Proposals are typically valid for a limited time (e.g., 14–30 days) unless otherwise stated.

– Any change in scope (extra pages, features, integrations, or revisions beyond the agreed limit) may require a revised quote and additional fees.

 

5.2 Project Start and Client Input

 

A project will normally start when:

 

  1. The proposal or package is accepted; and
  2. The required initial payment (e.g., deposit or first subscription payment) is received; and
  3. You provide the necessary content, branding, and access details (logos, texts, images, domain login, etc.).

 

Delays in providing content or approvals may delay the project timeline. We will not be responsible for delays caused by late client input.

 

5.3 Revisions and Approvals

 

We will provide draft designs or layouts for your review:

 

– The number of revision rounds is limited by the proposal or package;

– Additional revisions or major changes after approval may be billed separately;

– Your written approval (by email, message, or via our platform) will be considered final sign-off.

 

After sign-off and launch, further changes are considered maintenance or new work.

 

  1. Client Responsibilities

 

You agree to:

 

  1. Provide Accurate Information

   Supply accurate and complete information about your business, products, and requirements.

 

  1. Provide or Approve Content

   – Provide all necessary content (texts, images, videos) or approve content created by us.

   – Ensure that you have the legal right to use all content you supply (no copyright infringement).

 

  1. Legal and Regulatory Compliance

   – Ensure your business activities and the content on your website comply with the laws of your country (e.g., tax, advertising, data protection, sector-specific regulations).

   – Ensure marketing lists are obtained lawfully and messages comply with anti-spam and telecom rules.

 

  1. Account Security

   – Keep usernames, passwords, and login details confidential.

   – Notify us promptly if you suspect any unauthorised access.

 

  1. Co-operation and Timely Feedback

   – Respond to our requests for feedback, approvals, or content within reasonable timelines.

   – Understand that delays in feedback may delay delivery.

 

  1. Pricing, Payment Terms, and Taxes

 

7.1 Pricing

 

– Service prices may be quoted in Nigerian Naira (NGN), Kenyan Shilling (KES), Ugandan Shilling (UGX), South African Rand (ZAR), US Dollars (USD), or other currencies described in the proposal.

– We may revise our standard package prices from time to time, but changes will not affect ongoing fixed-price projects already agreed, except where scope changes.

 

7.2 Deposits and Milestone Payments

 

For project-based work:

 

– A deposit (e.g., 50% or as stated in the proposal) is usually required before work starts;

– The balance is payable at agreed milestones or upon project completion but before the site goes fully live or files are handed over;

– Where payment is not made as agreed, we may pause work and/or withhold final delivery.

 

7.3 Subscriptions and Recurring Fees

 

For hosting, WaaS, maintenance, or marketing platforms:

 

– Fees are billed monthly, quarterly, or annually in advance, depending on your plan;

– Your subscription will automatically renew unless you cancel within the notice period;

– We may adjust subscription fees periodically, and will give reasonable notice of any change.

 

7.4 Taxes and Bank Charges

 

– Prices may be exclusive of VAT, sales tax, or other applicable taxes unless stated otherwise;

– You are responsible for any local taxes, levies, or bank charges related to your payments.

 

7.5 Late Payments

 

If payment is not received by the due date:

 

– We may charge a reasonable late fee or interest where permitted by law;

– We may suspend or limit Services until outstanding amounts are paid;

– Persistent non-payment may lead to termination.

 

  1. Domains, Hosting, and Access

 

8.1 Domain Registration and Ownership

 

– Where we register a domain on your behalf, the domain is registered in your or your company’s name where possible;

– Domain registration is subject to the terms of the domain registrar;

– Renewal reminders will be sent where practical, but you remain responsible for ensuring timely renewal;

– If a domain expires due to non-payment or late renewal, we are not liable for any resulting loss, downtime, or costs.

 

8.2 Hosting Environment

 

– We may host your website on infrastructure we control or on third-party servers;

– Hosting resources are subject to fair use limitations;

– Excessive resource usage (e.g., due to high traffic, abuse, or misconfiguration) may require an upgrade to a higher plan or special hosting arrangement.

 

8.3 Server and Admin Access

 

– Direct server or control panel access (e.g., cPanel, SSH) may or may not be provided depending on your plan;

– For WaaS platforms, you typically receive limited access tailored to your plan and the security of the platform;

– We reserve the right to withhold or limit full access where necessary for platform integrity, security, or licensing constraints.

 

  1. Intellectual Property

 

9.1 Your Content

 

You retain ownership of:

 

– All content (text, images, videos, logos, trademarks) you provide to us;

– Any pre-existing intellectual property you own.

 

You grant Realdata a non-exclusive, worldwide licence to use, display, reproduce, and modify your content solely for the purpose of delivering the Services and promoting your website in our portfolio (unless you request otherwise in writing).

 

9.2 Our Materials and Tools

 

Realdata retains ownership of:

 

– Proprietary frameworks, templates, themes, plugins, code libraries, and configurations we use to build your site;

– Training materials, documentation, and internal tools;

– Any generic or reusable components developed during your project that are not unique to your business.

 

Unless otherwise agreed in writing, you receive a licence to use these materials only as part of the Services and not as standalone assets to be copied or resold.

 

9.3 Custom Work

 

Where we are specifically contracted to develop custom designs, code, or content:

 

– Ownership or licensing terms will be set out in the relevant proposal or agreement;

– In the absence of a specific clause, we grant you a non-exclusive licence to use the custom work for your own business purposes, while we retain the underlying rights to reuse non-confidential components.

 

  1. Acceptable Use and Prohibited Activities

 

You must not use our Services or any website we host to:

 

– Engage in illegal activities (fraud, money laundering, terrorism, hate speech, etc.);

– Distribute malware, viruses, or any malicious code;

– Send unsolicited bulk messages (spam) without legal consent from recipients;

– Infringe intellectual property rights of others;

– Host or promote pornography involving minors, extreme violence, or other content that is clearly illegal in the relevant jurisdiction;

– Misrepresent your identity or your affiliation with any person or organisation;

– Attempt to gain unauthorised access to our systems or other clients’ data.

 

We reserve the right to suspend or terminate Services that violate this Acceptable Use section, and to report illegal activities to competent authorities.

 

  1. Data Protection and Privacy

 

Realdata is committed to protecting personal data and complying with applicable data protection laws in Nigeria, Kenya, Uganda, South Africa, Ghana, and other jurisdictions where we operate.

 

Our Privacy Policy (available on our website) explains:

 

– What personal data we collect;

– How we use, store, and share that data;

– The rights of data subjects;

– How to contact us for privacy or data protection issues.

 

By using our Services, you acknowledge and agree to our Privacy Policy.

 

If you use our platforms to process personal data (e.g., contact lists for email/SMS/WhatsApp campaigns), you are responsible for ensuring:

 

– You have a lawful basis to process that data;

– Data subjects have been properly informed and given consent where required;

– Your use of our Services complies with applicable privacy laws in your country.

 

  1. Third-Party Services and Integrations

 

Our Services may integrate or depend on third-party tools and platforms, such as:

 

– Domain registrars

– Hosting providers

– Payment gateways

– Email and SMS gateways

– WhatsApp Business API providers

– Analytics and marketing tools

 

We do not control the performance, availability, or terms of these third-party services. Accordingly:

 

– Their terms and privacy policies will also apply;

– We are not liable for downtime, errors, or loss caused by third-party failures beyond our reasonable control;

– We may change or replace third-party providers when necessary for business, legal, or technical reasons.

 

  1. Suspension and Termination

 

13.1 Suspension

 

We may suspend some or all Services (with or without notice) if:

 

– You fail to pay fees when due;

– Your use of the Services violates these Terms or any applicable law;

– Your website or content creates a serious security risk or threatens system stability;

– We receive a legitimate complaint or notice from a regulator, network operator, or third-party provider.

 

We will act reasonably and, where practical, inform you of the reason for suspension and steps for reinstatement.

 

13.2 Termination by You

 

You may terminate a project or subscription:

 

– By giving written notice as specified in your proposal or plan (e.g., 30 days for subscriptions);

– For fixed-term projects, after payment of all amounts due up to the termination date.

 

Deposits and fees already paid are generally non-refundable unless otherwise stated in writing.

 

13.3 Termination by Us

 

We may terminate the Services:

 

– For persistent non-payment, after reasonable reminders;

– For material breach of these Terms that is not remedied within a reasonable period;

– Where we reasonably believe continuing the relationship would expose us to legal, financial, or reputational risk.

 

Upon termination:

 

– We may remove your website from our servers;

– Where possible and upon request, we may provide a backup of your website files or database, subject to settlement of all outstanding fees;

– Certain obligations (e.g., confidentiality, limitation of liability, payment of fees owed) will continue even after termination.

 

  1. Warranties, Disclaimers, and Limitation of Liability

 

14.1 Warranties

 

We will provide the Services:

 

– With reasonable care and skill;

– In accordance with the agreed proposal or plan;

– In line with generally accepted industry practices for similar services.

 

14.2 No Guarantee of Results

 

You acknowledge and agree that:

 

– We do not guarantee specific results from SEO, digital marketing, or advertising (e.g., particular rankings, traffic levels, leads, or revenue);

– We are not responsible for business outcomes, sales performance, or third-party actions (e.g., changes in search algorithms, policy changes by platforms, market conditions).

 

14.3 “As-Is” and “As Available”

 

Except as expressly provided in these Terms:

 

– All Services are provided on an “as-is” and “as available” basis;

– We disclaim all other warranties (express or implied) to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

 

14.4 Limitation of Liability

 

To the fullest extent permitted by applicable law:

 

  1. Indirect and Consequential Loss

   Realdata shall not be liable for any indirect, special, incidental, consequential, or punitive damages, including loss of profit, revenue, business, data, or goodwill.

 

  1. Total Liability Cap

   Our total aggregate liability arising out of or in connection with the Services (whether in contract, tort, or otherwise) shall not exceed the total amount of fees you have paid to Realdata for the specific Service giving rise to the claim in the preceding six (6) months.

 

  1. Matters Beyond Our Control

   We are not liable for failure or delay caused by events beyond our reasonable control, including internet or telecom outages, interruptions by third-party providers, regulatory changes, natural disasters, or civil unrest.

 

Some jurisdictions do not allow the exclusion or limitation of certain liabilities. In such cases, our liability will be limited to the maximum extent permitted by the applicable law.

 

  1. Indemnity

 

You agree to indemnify and hold harmless Realdata, its directors, employees, and partners from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

 

– Your breach of these Terms or any applicable law;

– Your infringement of any third-party rights (including intellectual property, privacy, or publicity rights);

– Content you provide or publish via a website or campaign we manage;

– The use of our Services by any person using your accounts or credentials.

 

We will notify you of any claim we become aware of and may allow you to handle the defence, provided that such defence is conducted competently and in good faith.

 

  1. Confidentiality

 

Both parties agree to:

 

– Treat non-public information received from the other party as confidential;

– Use such information only for the purposes of delivering or receiving the Services;

– Not disclose confidential information to third parties, except where required by law or necessary for the provision of Services (e.g., to subcontractors or service providers under similar confidentiality obligations).

 

Confidentiality obligations will survive termination of the Services.

 

  1. Changes to Services and These Terms

 

We may update or modify:

 

– Our Services, packages, features, or pricing;

– These Terms, from time to time.

 

When we make material changes:

 

– We will update the “Last updated” date at the top;

– We may notify you via email, platform notification, or a notice on our website.

 

If you continue to use the Services after changes become effective, you are deemed to have accepted the revised Terms. If you do not agree, you should stop using the Services and inform us.

 

  1. Governing Law and Dispute Resolution

 

18.1 Governing Law

 

Unless otherwise agreed in writing:

 

– These Terms and any dispute or claim arising out of or related to them shall be governed by the laws of the Federal Republic of Nigeria, without regard to conflict of laws principles.

 

Where local consumer protection or mandatory laws in your country apply, those laws may grant you additional rights.

 

18.2 Dispute Resolution

 

The parties will first attempt to resolve any dispute amicably through good-faith negotiations.

 

If a dispute cannot be resolved informally within a reasonable period:

 

– The parties may agree to refer the matter to mediation or arbitration in Nigeria or another mutually agreed jurisdiction;

– Where arbitration is used, the decision of the arbitrator(s) will be final and binding, subject to any rights of appeal available under applicable law.

 

Nothing in this Section prevents either party from seeking interim or urgent relief (such as an injunction) from a competent court.

 

  1. Miscellaneous

 

19.1 Entire Agreement

 

These Terms, together with any signed proposals, service agreements, or policies referenced (such as our Privacy Policy), constitute the entire agreement between you and Realdata with respect to the Services.

 

19.2 Severability

 

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

 

19.3 Assignment

 

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights or obligations to an affiliate or in connection with a merger, acquisition, or sale of assets.

 

19.4 No Waiver

 

Any failure or delay by Realdata to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

 

19.5 Notices

 

Official notices to Realdata should be sent by email to moc.ltniatadlaerobfsctd-3019bd@pleh or via any other contact method specified on our website. Notices to you may be sent to the email address or contact details you provided during onboarding or in your account.

 

  1. Contact Us

 

If you have any questions about these Terms, please contact us:

 

Realdata International Limited

– Email: moc.ltniatadlaerobfsctd-7e9149@pleh

– Phone/WhatsApp: +447488848072, +2347064540718

– Website: https://realdataintl.com

 

You are encouraged to print or save a copy of these Terms for your records.